Terms and Conditions
Proofs: Are provided via email or
fax. All corrections, changes and approvals must be submitted
in writing. We do not accept verbal changes or approvals.
Revised proofs are provided. We are not responsible for
any errors once the proof is approved for printing.
Warranty: Direct Color at its sole
option will repair or reprint any order that contains abnormal
imperfections, fails to provide a reasonable representation
to the approved color proof or where we have failed in adhering
to written Client instructions or written approval. Direct
Color at its sole option may elect to provide a prorated
credit in lieu of a reprint if the shortage, defective or
damaged portion of an order does not exceed 20% of the ordered
amount. Claims for defects damages or shortages must be
made by the Client in writing within (10) days after delivery.
The Client must receive a written authorization to return
a defective order or portion in advance of return. Defective
orders must be returned within (30) days after delivery.
Direct Color sole liability shall be limited to the reprinting
of any defective order or portion and in no case shall included
special or consequential damages including customer expenses,
profits or profit lost.
Copyrights: Client hereby affirms
ownership and/or publishing rights to all artwork, photos
and other materials submitted for printing and agrees to
indemnify and hold harmless Direct Color and its affiliates
and employees from any and all loss, cost expense and damage
on account of any all manner of claims demands, actions
an/or proceedings that may be levied against Direct Color
on the grounds that said printing violates any copyright
or proprietary right of any person, or that it contains
any matter that is libelous or scandalous, or invades any
person’s right to privacy or personal right. The Client
agrees to, at the Client’s own expense, promptly defend
and continue the defense of such claim, demand, action or
proceeding, that may be brought against Direct Color provided
that Direct Color shall promptly notify the Client with
respect thereto. Direct Color reserves the right to use
client's artwork for promotional advertising and marketing
Customer Digital Files: Client is
100% responsible for the accuracy of your layouts. Please
proof read all layout proofs carefully. As postal regulations
are subject to change, client is also 100% responsible for
complying with current mailing restrictions for backside
layouts. Check with a local Post Office for specific instructions
Color Matching: Due to the differences
in equipment, paper, inks and other conditions between color
proofing and production, a reasonable variation in color
between color proofs and the completed job is expected.
Direct Color will reproduce color from submitted transparencies,
slides or photos as closely as possible, but cannot exactly
match color and density because of limitations in the printing
process, as well as neighboring image ink requirements.
The accuracy of each color reproduction is guaranteed to
be within approximately 85 to 90% of the original image
submitted. Direct Color accepts no responsibility for color
variations between submitted images and the actual artwork
or product they represent.
Overruns/Underruns: Direct Color
will normally deliver the exact quantity of goods ordered
plus a small additional amount. There is no extra charge
for the additional amount. In the event of an underrun,
Direct Color may bill for the actual quantity delivered.
The generally accepted trade practice is plus or minus 5%.
All packages are weighed before departure and meet our weight
specifications for the amount packaged. If you receive a
quantity less than 5% of the industry standards for over/underruns
then please inspect the box for shipping damage. Shipping
damage is generally the culprit for product shortages.