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Frequently Asked Questions |
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Do I have to pay a setup charge for any
of my orders?
No, you never have to pay a setup charge.
Direct Color provides free design and free proofs. |
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Can I change the message or design of Direct
Color template design?
Yes, you can change the modify all of our products
at no additional charge. |
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What if I want changes made to a design?
The sky is the limit! We don't sell cookie cutter
designs, express yourself. We can match colors with
your logo, change copy to suit your marketing needs
add we won't charge a dime extra! |
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Do I get to approve my design before you
print it?
Yes 100%. We will email your proof within 2 business
days for your approval. We will send you unlimited
proofs until you are 200% satisfied at NO extra
cost. |
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How will I know the quality of your magnets without
seeing them?
We manufacture our magnets in the United States
out of the highest quality materials. Our magnets
are strong 25mil thick -about as thick as a dime
and can hold 3-5 sheets of notebook paper on the
fridge capable of holding 3-5 sheets of paper. Of
course, if you'd like to see for yourself please
contact us and we'll send a free sample pack
your way. We're sure you'll be as confident about
the quality of our magnets as we are.
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Are your postcards and business cards printed
in full color on both sides?
Yes, all of our postcards and business cards are
printed in full color on both sides. |
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What are the sizes of your postcards?
.Our standard sizes our 6 x 4.25 and large
size is 8.5 x 5.5. However, if you need a
custom size we would be happy to send you a quote.
Send all quote requests to
info@direct-color.com
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What paper stocks do you print on?
We print on ultra thick 16 point cardstock with
UV laminated finish. . For our brochures 100lb glossy
text paper with Aqueous coating. These paper stocks
are among the best quality when compared to our
competitors. |
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What is UV?
UV coating an extremely high gloss
coating that provides a moisture, curl and fade
resistant finish. UV cannot
be used with inkjet printers, laser printers, and
postage meters. If you are using a mailing
service, check if the UV coated paper is acceptable.
Most mailing services cannot print on this coating |
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What type of printing press does Direct
Color use?
We use the highest-quality offset printing press,
A Heidelberg speed master. No low quality digital
postcards here! |
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Can I combine several designs for the 1,000
or 5,000 quantity price break?
No, the price break
is for the same design. However, we do offer
a discount for multiple orders. For a quote
email Direct Color
info@direct-color.com
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Can two agents share a postcard, business
card or magnet?
Yes! EVERY template design can be shared to by two
agents! We Sharing is a great way to reduce
marketing cost. |
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Can you print my Mail Permit / Indicia on
my postcards?
Yes, on all of our order forms you have the option
to have your Mail Permit / Indicia printed on your
postcards saving you time and money. There will
be a space provided for you to fill in the appropriate
information. You may also fax over a copy of your
Mail Permit / Indicia to us for your order at 888-245-1337 |
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Is it safe to order from Direct Color over
the Internet?
Yes. Direct Color, Inc. uses a 128-bit encryption
key issued by Comodo, Inc. to protect your credit
card information. When a secure connection is initiated,
your browser encrypts information transferred back
to Direct Color Inc. This information can only be
decrypted using the private key installed on Direct
Color's secure server. |
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How will my order be shipped?
All of our orders will be shipped by UPS Ground.
We will email you a tracking number when it is shipped
so that you will able to track it. Transit
2-3 business days. |
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How long will it take to receive my order?
Once we receive your initial order and order confirmation
along with the proof date is sent via email in 2
hours or less. Proofs are sent via email in
2 business days or less. No additional fee for revised
proofs. After your final approval is received we
will complete your order and ship it within 5 business
days (magnetic products allow 7 to 9 business days).
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What is your return policy?
Reprint requests must be made within 30 days from
the date your order shipped. Final determination
of a reprint, refund or account credit will be made
by our Customer Service department. Once you
have given your approval to print, you accept full
responsibility and have verified the accuracy of
your order. Direct Color, Inc. is not responsible
for any errors or omissions such as but not limited
to spelling, graphics, bleeds, grammar, fonts, and
punctuation, so please be sure to check your proof
carefully in comparison to any original artwork
you provided if applicable. |
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